Tracking order

Tracking Your Order at Skriban

Thank you for shopping at Skriban. We understand how important it is to know where your order is, and we are committed to providing you with a transparent and hassle-free tracking experience. Below you will find a step-by-step guide to monitor your shipment from our warehouse to your doorstep.

Step 1: Locate Your Tracking Number

Once your order has been processed and shipped, you will receive an automated email from [email protected] containing your unique tracking number. This email is sent within 24 hours of dispatch. Please check your inbox (and spam folder) for a message with the subject line: "Your Skriban Order Has Been Shipped."

Step 2: Choose Your Tracking Method

You can track your package using one of the following reliable methods:

  • Direct Carrier Website: Visit the official website of the shipping carrier (e.g., USPS, FedEx, DHL, or UPS) and enter your tracking number in the designated field.
  • Third-Party Tracking Service: For a consolidated view of your shipment across multiple carriers, we recommend using 17Track. This free service supports over 700 carriers worldwide and provides real-time updates in your preferred language.

Step 3: How to Use 17Track

Follow these simple instructions to track your order via 17Track:

  1. Go to www.17track.net .
  2. Copy and paste your tracking number into the search bar on the homepage.
  3. Click the "Track" button or press Enter.
  4. View the detailed status of your shipment, including the last location, estimated delivery date, and any transit events.

You can also download the 17Track mobile app for push notifications and on-the-go updates.

What to Do If You Haven't Received Your Tracking Number

If it has been more than 48 hours since you placed your order and you have not received a tracking email, please contact our support team at [email protected]. Provide your order number and we will investigate promptly. Please note that tracking information may take up to 24 hours to appear after the email is sent, as carriers need time to scan the package into their system.

Additional Tips for a Smooth Tracking Experience

  • Keep your tracking number handy—it is the key to all tracking services.
  • If your tracking status shows "Label Created" or "Pre-Shipment" for more than 3 business days, it may indicate a delay. Contact us at [email protected] for assistance.
  • For international orders, customs clearance may cause additional delays. Use 17Track to monitor customs status updates.

We hope this guide helps you track your Skriban order with ease. If you have any further questions, our support team is always ready to help via email at [email protected].