Refund policy

Refund Policy

At Skriban, we are committed to ensuring your satisfaction with every purchase of notebooks, journals, pens, writing instruments, and file organization products. If you are not entirely satisfied with your order, we offer a straightforward refund process as outlined below.

Eligibility for Refunds

To be eligible for a refund, items must be returned within 30 days of the delivery date. Products must be unused, in their original condition, and include all packaging and accessories. The following conditions apply:

  • Notebooks and journals must not have any writing, damage, or signs of use.
  • Pens and writing instruments must be unopened and in their original sealed packaging.
  • File organization products must be unassembled and free from scratches or wear.

Non-Refundable Items

Certain items are not eligible for refunds, including:

  • Personalized or custom-engraved products.
  • Items marked as final sale or clearance.
  • Products damaged due to misuse or improper handling.

How to Request a Refund

To initiate a refund, please follow these steps:

  1. Contact our support team at [email protected] with your order number and reason for the return.
  2. We will provide a return authorization and instructions for shipping the item back to us.
  3. Pack the item securely in its original packaging, including all accessories and documentation.
  4. Ship the item to the address provided in our return instructions. You are responsible for return shipping costs unless the item is defective or incorrect.

Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at [email protected] within 7 days of delivery. We will arrange for a replacement or full refund, including any return shipping costs.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired product.

Contact Us

For any questions or concerns regarding our refund policy, please email us at [email protected]. We are here to help.