Faq
Frequently Asked Questions
What types of products does Skriban offer?
Skriban specializes in high-quality notebooks & journals, pens & writing instruments, and file organization solutions. Our curated selection is designed to support your writing, planning, and organizational needs.
How can I place an order?
Simply browse our product categories, select the items you wish to purchase, and add them to your cart. Proceed to checkout where you will provide your shipping details and payment information. Once your order is confirmed, you will receive an email confirmation.
What payment methods are accepted?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout. All transactions are encrypted for your safety.
How long does shipping take?
Shipping times vary based on your location and the shipping method selected. Standard shipping typically takes 5-10 business days within the United States and 10-20 business days for international orders. Expedited options are available at checkout.
What is your return policy?
We want you to be completely satisfied with your purchase. If you are not happy with an item, you may return it within 30 days of delivery for a full refund or exchange. Items must be unused and in original packaging. Please contact us at [email protected] to initiate a return.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times will be calculated at checkout. Please note that customs duties or taxes may apply and are the responsibility of the buyer.
How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the carrier's website.
What if my order arrives damaged or incorrect?
We apologize for any inconvenience. If your order arrives damaged or you receive the wrong item, please contact us at [email protected] within 7 days of delivery. Include your order number and a photo of the issue, and we will arrange a replacement or refund promptly.
Can I change or cancel my order after placing it?
We process orders quickly to ensure timely delivery. If you need to change or cancel your order, please contact us at [email protected] as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.
How do I contact Skriban for further assistance?
For any questions or concerns, please email us at [email protected]. Our customer support team is available to assist you with order inquiries, product information, or any other issues you may have.