Privacy policy

Privacy Policy

At Skriban, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our online store and purchase products such as Notebooks & Journals, Pens & Writing Instruments, and File Organization items.

1. Information We Collect

We collect only the information necessary to process your orders and improve your shopping experience. This includes:

  • Personal Identification Information: Name, shipping address, billing address, and email address ([email protected]).
  • Payment Information: Credit card details or other payment method data, processed securely by our third-party payment providers. We do not store full payment information on our servers.
  • Order Details: Product selections, quantities, and transaction history.
  • Technical Data: IP address, browser type, device information, and cookies (see Section 5).

2. How We Use Your Information

Your data is used solely for the following purposes:

  • To process and fulfill your orders, including shipping and delivery.
  • To communicate with you regarding your orders, returns, or inquiries via email ([email protected]).
  • To improve our website, product offerings, and customer service.
  • To comply with legal obligations and prevent fraud.

We do not use your data for marketing purposes without your explicit consent. You may opt out of any non-essential communications at any time by contacting us.

3. Data Storage and Retention

We store your personal data on secure servers located in data centers that comply with international security standards. We retain your information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Typically, order-related data is retained for up to 5 years after your last purchase, after which it is securely deleted or anonymized.

4. Data Protection and Security

We implement industry-standard security measures to protect your data, including:

  • SSL/TLS encryption for all data transmitted between your browser and our website.
  • Firewalls and intrusion detection systems.
  • Regular security audits and vulnerability assessments.
  • Access controls limiting employee access to personal data on a need-to-know basis.

Despite these measures, no online transmission is 100% secure. We cannot guarantee absolute security but strive to protect your data to the best of our ability.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. These include:

  • Essential Cookies: Required for website functionality, such as maintaining your shopping cart.
  • Analytics Cookies: Help us understand how you use our site (e.g., page views, popular products).
  • Functional Cookies: Remember your preferences, such as language or currency settings.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website performance.

6. Third-Party Sharing

We do not sell, trade, or rent your personal data to third parties. We may share your information with trusted service providers who assist us in operating our business, such as:

  • Payment processors (e.g., Stripe, PayPal) for secure transaction handling.
  • Shipping carriers (e.g., FedEx, UPS) for order delivery.
  • Analytics providers (e.g., Google Analytics) for website improvement.

These third parties are contractually obligated to protect your data and use it only for the specified purposes.

7. International Data Transfers

As a global online store, your data may be transferred to and processed in countries outside your own. We ensure that such transfers comply with applicable data protection laws, including the use of Standard Contractual Clauses or equivalent safeguards.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: Request a copy of the data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your data, subject to legal retention requirements.
  • Objection: Object to the processing of your data for certain purposes.
  • Data Portability: Request transfer of your data to another service provider.

To exercise any of these rights, please contact us at [email protected]. We will respond within the timeframe required by applicable law.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal information, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for any updates. Continued use of our website after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: [email protected]

We are committed to addressing your inquiries promptly and transparently.